Mystery Shopping

Unannounced Visits to Retail/Event Locations

Mystery Shopping is an effective, reliable tool used to gather information regarding actual customer service experience at the "moment of truth" when your customer interacts with your employee. Factual, observational data removes the variable of subjectivity and enables a company to track customer service delivery much as it tracks financial performance. You can then target resources and training on weak areas to create a strategic competitive advantage.

Our mystery shoppers provide the eyes, ears and viewpoint of typical customers in evaluating your business / service.
    Sales & Service Intelligence - Audits & Surveys
    • Monitor P.O.S. usage and display activity
    • Ensure timely placement and removal during promotion period
    • Assess inventory levels
    • Observe competitive pricing and promotional activity

  Field Marketing Services